Covid-19 Update (May 12, 2020)
At the time of writing, we are pleased to report that Anguilla has no active cases of Covid-19. On April 29th, quarantine restrictions on the island were lifted, however our ports of entry remain closed until the situation outside of the country improves. We are working closely with the local authorities to ensure the safe re-opening of the island to visitors and believe that Nevaeh is ideally suited to guests looking to safely vacation with friends and family in a private, secluded setting. Please contact us if you would like to be notified once a re-opening date has been announced.
New Bookings
During these uncertain times, a relaxed deposit and cancellation policy has been implemented. For new bookings completed by Nov 15 a 25% deposit is required. This is fully refundable up until 30 days prior to arrival when the final balance is due. Cancellations received 14-30 days before arrival may be rescheduled to a future date within the following 12 months. Cancellations received less than 14 days before arrival are non-refundable, unless force majeure applies.
Preventative Measures
For the health and safety of our guests and team members, additional sanitation and hygiene precautions are to be taken ahead of check in and throughout guests’ stays. These will include: conducting staff training on Covid-19 and infection prevention measures; equipping staff with masks and gloves and ensuring appropriate social distancing is observed; providing hand sanitizer and disinfectant wipes throughout the villa; regular disinfection of all frequently touched surfaces in the bedrooms and common areas of the villa; minimum of 24 hours between bookings in order to properly sanitize the villa; utilizing only outside vendors and service providers that meet with required sanitation and hygiene guidelines; offering the option to reduce or eliminate staff interactions, with the exception of required maintenance and food deliveries. Please do check our website periodically for updates on the situation, and feel free to contact us if you have any questions, concerns or require further details. We look forward to being able to welcome you once again to Nevaeh and meanwhile hope that you and your loved ones stay safe and healthy.
Your Nevaeh Family.
